Terms of Service

 

At Flowerfolk, we want you to love your flowers and have a great experience with our shop! If you are having an issue of any kind please reach out to a team member at hello@flowerfolk.com and we'll answer your request within 24 hours. Our success lies in beautiful flowers and happy customers. Below is our terms of service and our fulfillment processes, return policy information and waivers for workshops. 

Fresh Flowers

Fresh Local Flowers
At Flowerfolk, we are committed to our values rooted in sustainability in community. We make every effort to source our flowers from local farms and therefore there is a seasonality and shelf life to our flowers. While we pride ourselves in providing the longest lasting fresh wild blooms we cannot be held accountable for matching a specific flower type or color unless otherwise contracted and only through special order.

Accountability
Once our flowers have left the hands of our Flowerfolk delivery or pick up service we are no longer responsbile for the condition of the products. Flowerfolk is not liable for damage made by the client in transit or business. 

Force Majeure
If Flowerfolk is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Cancellation Policy
We must receive a 72 hour notice of cancellation on all fresh flower orders including in home subscription products. Cancellations or modifications will be considered on a case-by-case basis. Please contact hello@flowerfolk.com as soon as you're able and will provide next steps.

Subscriptions

How Our Subscriptions work
We provide a unique in home flower subscriptions service for our Cosmic arrangements. Weekly, bi-weekly, or monthly subscription orders can be placed on our website or by calling. Flowerfolk has the right to refuse service at any point in the subscription service and refund will be provided if flowers are not designed per contracted obligations. 

Payment must be completely processed 72 hours prior to order fulfillment.You must give us 72 hours or more notice before changing subscription dates.

Merchandise

Shop Merchandise

Merchandise may be returned for store credit or exchanged within 30 days of purchase, with original packaging and receipt.  Merchandise MUST be in perfect condition and original packaging, no exceptions. All merchandise sold by Flowerfolk is sold in as-is condition. 

Deliveries

Claim Non-Delivery
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation. Once the arrangement or wrap has been delivered to the recipients address we are no longer responsible for the item(s). We make every effort to contact someone if no one is home to collect the order. At this point,  Flowerfolk reserves the right to attempt redelivery of your order. If we discover no delivery attempt was made, we will provide you with a full refund or redelivery.

Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, we are unable to provide a refund and cannot be held liable for the recipient’s decision. 

Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Flowerfolk within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

  

Workshop Waiver of Liability

We assume your Flower Arranging Workshop will be all flowers and sunshine, however sometimes there is a thorn on the rose stem and accidents can happen. The following waiver must be signed by all participants to protect the Flowerfolk LLC. from liability.

Waiver: In consideration of being permitted to participate in any way in the  Flowerfolk Workshop I, for myself, my heirs, personal representatives or assigns, do hereby release, waive, discharge, and covenant not to sue  Flowerfolk LLC. or its employees, volunteers and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, risks associated with the use of alcohol; risks associated with the use of alcohol in conjunction with tools or other equipment and participation in the  Flowerfolk workshop.

Indemnification and Hold Harmless: I also agree to INDEMNIFY AND HOLD Flowerfolk LLC. and its employees, volunteers and agents HARMLESS from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees brought as a result of my involvement in the  Flowerfolk workshop and to reimburse them for any such expenses incurred.

Severability: The undersigned further expressly agrees that the foregoing waiver and assumption of risks agreement is intended to be as broad and inclusive as is permitted by the law of the State of California that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

Photo Release: I authorize  Flowerfolk LLC. to use my or my child’s photo in any manner Belle Irish LLC. desires, for advertising, display, audio-visual, exhibition or editorial use.

Acknowledgment of Understanding: I have read this waiver of liability, fully understand its terms, and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing the agreement freely and voluntarily, and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.

Parent or Guardian (if student is under 18): I am the parent or legal guardian of the above named minor child and, as such, I am authorized to enter into this agreement. I agree that my minor child and I are bound by and subject to the terms of this agreement. I understand that my signature here reflects my agreement to hereby release, waive, discharge, and covenant not to sue  Flowerfolk LLC. or its employees, volunteers and agents from liability from any and all claims resulting in personal injury, accidents or illnesses (including death), and property loss arising from, but not limited to, participation in the Flowerfolk workshop.